Our Profile
What sets us apart is that our staff selection criteria is hugely stringent, employing only the best. We have a relationship based policy which culminates in an atmosphere of creative excitement. Our staff are carefully selected and thoroughly trained on an ongoing basis.
All our permanent staff participates in a share linked ownership plan, resulting in a deep level of commitment to professionalism, dedication and sheer determination.
Collection Procedure
Thoroughly Researched Process Years of research have given us the advantage of studying the reasons for debtors Making payment. This ongoing research is applied in our collection procedure based on behavioral, psychological and encouragement criteria and changing statistical models. The benefit is that it not only leads to the fastest possible route to payment, But also the highest eventual success. Research on behavior in relation to type of Action is on-going. Graph showing notices for which debtors are more likely to pay.
All Forms Of Communication
All available forms of communication are used such as direct contact via telephone, text messages, email, mail, facsimile, registered mail, and personal visits by the messenger of our office.
World class debt collectors for all types of credit grantors including:
- Business to business
- Credit Cards
- Education
- Finance/Loans
- Medical
- Property rental
- Retail Credit
- Utilities
- Vehicle Finance
Type of Debt
Each debtor is assigned with the type of debt to enable the System to calculate the correct livable interest in accordance With legislation and the repo rate. Claims for damages are Omitted from this list, as interest is not enforceable on such Claims until default judgment has been granted.
Pre-Legal Procedure
The technologically advanced system sends out notices to the debtor automatically. There are over 300 notices which are sent over all forms of communication, decided upon by the system in Accordance to the debtor’s circumstances. Payment Arrangements During the process, requests will be made for payment arrangements or debit orders. Once an Arrangement is made, it is recorded and the system will automatically send out payment Reminders immediately before the payment is due, and if the debtor does not pay on time, Several reminders will be sent in succession until payment is received. If payment is not Received, the system will enforce a cut-off date where the debtor will enter into a default stage. The system will also take appropriate action should the debtor default on a payment, by Sending a notice of default to the debtor and automatically classify the debtor to go into a Different sector of the procedures.